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This Customer Charter sets out the level of service our connected customers can expect when dealing with EirGrid and explains how we listen, respond and continuously improve. We are committed to delivering a professional, transparent, and efficient service that supports our customers’ operational and commercial needs. We recognise the importance of listening to and responding to our customers in a clear and timely manner. This charter has been created in accordance with the twelve Principles of Quality Customer Service for Customers and Clients of the Public Service.